30-Day Return Policy
We at Forever Equal are proud to uphold the highest standards of customer satisfaction. If, for any reason, you are unsatisfied with your purchase, you may may return the product for a complete refund (less shipping and handling costs*) within 7 days of receipt. If you wish to exchange or return your purchase after 7 days of receipt, there is a 5% restocking fee associated with the return.** Returns/exchanges will not be accepted after 30 days of receipt.
All exchanges and returns must be authorized. Please contact our Return Department via email or phone to receive your Return Authorization Number prior to shipping your item. Returns without an authorization number printed on the shipping box will be subject to a 5% restocking fee.
* Forever Equal is not responsible for shipping and handling costs associated with any returned purchase. We will deduct the shipping costs from your refund amount. Please note that all returns must come in original packaging, with the original tag. If a return is made within 7 days without the original tag attached to the item, the return is subject to a 5% restocking fee.
**All exchanges are subject to a 5% restocking fee if returned.
Jewelry Alterations (Resizing, Engraving, etc.)
Unfortunately, Forever Equal cannot offer the 30-day return policy for any item that has been altered. Any piece of jewelry that is altered is nonrefundable and cannot be exchanged. This includes, but is not limited to, resizing and engraving.
All appraisals are provided by request for any jewelry piece over $500. There is a $30 restocking fee associated with returns that include appraisals.
Shipping and Handling
Forever Equal pays for the cost of shipping for all orders over $200. Consequently, we cannot refund our shipping costs in case of an exchange or return.